Sheetal Bhanot Shetty - Onsurity - Affordable Employee

“The ‘People Touch’ never goes out of style”

No matter the changing times, HR will always put people first, favour people over policies, and implement technology only to simplify the lives of the workforce. If there’s anyone who believes this to the T , it’s CHRO Sheetal Bhanot.

Sheetal Bhanot

Chief Human Resources Officer, Infra.Market

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June 10, 2022

In an exclusive conversation with us, Bhanot shares vital insights on employee wellness, technology, and a CHRO’s role in shaping the culture of the workplace.

CHROs lead with empathy

While CFOs and CEOs focus on managing the financial capital of the business, CHROs assist CEOs in assessing, assigning, and nurturing the people who make the organisation a success. Over the years, HR has been viewed as a back-end function and not a front-end aspect of the business. Bhanot has never considered HR as a backend function. She believes that irrespective of the industry, every organisation needs experienced HR personnel and a team to support its people with empathy. Understanding the business, considering the pain points of the people, and offering cohesive solutions at their fingertips is at the heart of what Bhanot does as an HR leader. Furthermore, Bhanot promotes coaching as a leadership skill set which when used by HR, enables senior management to build empowered teams.

Spill The Beans

Your biggest influence in life?My parents
A character you associate yourself with?Katha
Your after-work mantra to unwind?Spending time with family and friends

Tech is changing the face of HR

Technology combined with People analytics will help HR go beyond the conventional approach so that they can deploy high performing teams to achieve their goals. Bhanot uses technology to analyse employee performance and assess their potential. She says that with the automation of traditional HR processes, monitoring employee goals and progress has become less time-consuming and fool proof.

Employee feedback is the backbone of HR success and as a CHRO, she relies on data-driven AI analytics to understand the needs and limitations of her workforce. From addressing immediate concerns to lending an ear whenever needed, she is on her way to transition to an AI-driven approach.

Organisational transformation is the key that starts with people; hence, she believes in encouraging Organization Network Analysis (ONA) to boost employee engagement and level up ‘people’ interaction on online platforms. She encourages her people to organically exchange information by visualising and analysing their formal and informal relationships within the organisation. This helps in increasing operational effectiveness by facilitating change, accelerating innovation and making informed decisions. As a people leader, she promotes a collaborative culture and uses this effective tool to manage complexities through communication flows across work networks. Bhanot believes that with ONA, HR leaders like herself can understand how stronger informal networks produce new ideas most efficiently. This puts HR leaders in a better position to replicate past success repeatedly.

The future of HR and technology looks promising

The future of HR is all about adopting and utilising technology in a mature and effective manner. HR operations are slowly but surely migrating to a fresh, tech-based system. In light of this, Bhanot believes in promoting the effective use of AI bots for most of the HR workflows. She continues, the purpose of this transition is to ensure that HR processes are seamless and effective. In addition, Bhanot says that HR must redesign processes for employee satisfaction and collaboration.

From offering assistance to her teammates at the blink of an eye to accurately streamlining the talent process, she looks to leverage technology and overcome challenges.

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People always come first

As a CHRO and people leader, Bhanot upholds a philosophy that the people of the organisation, the workforce, and the talent capital of the company, always come first. She believes it is essential to the smooth running of any organisation to leave room for change and adaptability. Every new day presents itself with fresh problems and sometimes, one may not find the solutions to every hurdle. In such cases, a people centric approach with a strong value judgment is important to make a well-informed and conscious decision.

In a nutshell

Having worked in the HR space for over two decades, Sheetal has had the honour of working with mentors who truly believe in what HR does and stands for. Inspired by them, her vision for the future of HR is to bridge the gap between the “people touch” and tech-trends. As a CHRO, Bhanot confirms that she will continue to encourage her team to stay on top of their game to deliver focused outcomes.

BHanot is one of our most impactful people leaders of 2023.