Human resources (HR) roles are changing drastically. Today, it’s not just about hiring and firing, but creating a company culture and great employee experience. From team building activities to employee healthcare benefits, there are a lot of ways to do that. Today, there’s a new trend on the rise – Human Experience Management (HXM).
Are you aware of HXM? It’s a trend with big potential, changing the way HR’s work with their teams. Whether you are a startup, SME or large corporate, you need to pay attention. Incorporating human experience management can help make your company a great place to work.
So what exactly is human experience management? And how do you incorporate it at your organization? If those are the questions on your mind, then here’s a blog with all the answers. By the end of this blog, you should have the basics in place to incorporate HXM into your organization.
Human Experience Management Basics
Human experience management refers to an employee-centric approach to human resource functions. Rather than put the company, profits, or shareholders first, the business puts its employees at the center of all its strategies and practices.
With HXM, the business creates an experience for employees that allows them to drive the company forward. To reflect this, many HR teams have changed their name to People & Culture (P&C). The idea is to ensure culture is at the center of the company.
Human experience management allows companies to build happy, sustainable and caring teams. Here are just some of the many things HXM does:
Graphic: How HXM works: people centric, top-down & bottom-up decisions, decisions based on what + why, employee-first, provides tools to empower
This system recognizes employees as key drivers in the organization, and that their experiences can and will affect performance. By creating a positive employee experience, businesses can achieve so much more with the same set of employees.
It does that by asking not just what is happening, but why? If an employee isn’t performing well, or a team has failed to meet their targets, HXM allows HR managers to get to the root of the issue. By putting employee healthcare and wellbeing at the center, HR teams can truly get the most out of each and every employee.
Why does Human Experience Management Matter?
Creating A Lasting Company Culture
A strong company culture is a result of conscious effort and time spent. It doesn’t happen overnight. With human experience management, you can help shape that journey in a positive way that works for all employees. Company culture is directly responsible for better employee engagement, which in turn reduces turnover.
The cycle is clear. If you want to keep great employees around for a long time, you need a company culture that’s equally great. From inclusivity to diversity, and work-life balance to healthcare benefits, your company culture is a sum of many things that need to be employee-centric.
Growing Skills in House
You need the employees with the right attitudes, and skills. Technological disruption has drastically reduced the shelf life of skills. A 2019 World Economic Forum report found that “at least 54% of all employees will need reskilling and upskilling by 2022.”
If you want to grow as a business, you’ll need to address this challenge in-house. Human experience management allows you to design and delivery upskilling and reskilling experiences for your teams, without having to hire new talent all the time. It’s a great way to save money!
Employee Expectations Have Changed
Millennials and Gen Z have drastically changed how their view work. Today, it’s not just about the salary. Instead, the employee experience matters. They care about the company culture, goals, company beliefs, flexible working, and employee perks.
Through human experience management, you can design policies that address these needs. From the employee healthcare benefits you provide to the lunch menu, everything can be redone to ensure that employees enjoy the experience of working for your organization. If they don’t, they will quit.
Human Experience Management Helps Identify Your Mission
If you are a founder/CEO, you would have a mission and vision for the business. You put it up on your website, in the office and speak of it at every opportunity. But are your employees equally passionate about it?
With HXM, you can have employees drive that mission and vision. It allows you to grow that purpose organically, creating more empowered and motivated teams. Using HXM, your mission isn’t just a quote on the wall, but very much a part of your company.
Care for Employee Wellbeing
Millennials and Gen Z, who make up a huge percentage of the workforce, also make up a large percentage of those with poor health. Longer working hours, limited exercise, poor diets and increased rates of smoking and drinking have led some to call them the “unhealthiest generation”.
With high rates of non-communicable diseases, such employees can’t give their best. That’s why you need affordable employee healthcare plans. If human experience management is part of your business, you will know this and make the right decision to invest in a healthcare membership.
As a startup or SME, consider turning to Onsurity to provide healthcare benefits for employees. Our employee wellness programs come with benefits like doctor consultations, discounted health check-ups and medicine delivery, fitness tracking and more. That way, you can ensure your team’s health is always put first. It’s a great way to build a company culture of caring. Click on the button below.