Proof over promises.
₹+ Cr
paid in claims
L+
claims settled
%
claims CSAT
*Full figures as of [date]. Claims are settled by the insurer or TPA.
The Good Doctors
Your claim is reviewed by a doctor before the insurer sees it.
Claims usually don't get rejected because the treatment wasn't covered. They get rejected because a form went unsigned or a medical document had a critical error.
At Onsurity, we do things differently.
Meet The Good Doctors
4,500
Claims Facilitated
10,000
Claims Facilitated
8,800
Claims Facilitated
58,000
Claims Facilitated
They hold the process together
Proactive guidance
Most people learn what a claim needs when a query bounces back. With Good Doctors, you know everything upfront.
Medical coordination
A clinical query normally travels through the hospital to you to TPA. Ours goes doctor to doctor.
Active follow-ups
Chasing a stuck claim usually falls to you. Or your HR. We chase. Hospital, TPA, insurer. Until it closes.
The system behind every claim.
File claims in a tap
Photograph your docs and upload them right from the hospital. Skip the billing queues and keep your originals.
Live updates, zero anxiety
Track your claim status instantly. No chasing down approvals while navigating a health crisis.
Cashless clarity, instantly
Search for network hospitals before you leave home, so you walk through the doors knowing you're covered.
One dedicated expert
Say goodbye to faceless TPA tickets. The team guides your claim from the first alert to the final settlement.
A safety net for the moments that matter
Cover is only worth having when something goes wrong. That is exactly when we show up — so a health setback never has to become a financial one.
How a claim works.
Two routes, one simple app. Whether your hospital is in-network or not, you start the process on your phone, and our expert medical team takes it from there.
| Step | What you do | What our Good Doctors do |
|---|---|---|
| Intimation & Pre-auth |
| Verify coverage, guide you to network hospitals, and instantly raise the pre-auth with the TPA. |
| Admission |
| Coordinate directly with the hospital to fast-track your approval or secure interim emergency approval. |
| Insurer Approval |
| Answer the TPA's clinical queries on your behalf so treatment isn't delayed. |
| Treatment |
| Monitor the approved amount and proactively handle enhancement requests if the bill climbs. |
| Discharge |
| Audit the final bill line-by-line and fight any unjustified deductions. |
| Settlement |
| Confirm the final payout from the insurer to the hospital and close your case. |
| Step | What you do | What our Good Doctors do |
|---|---|---|
| Intimation |
| Register the claim and send you a custom document checklist. |
| Document Prep |
| Tell you exactly what to collect before you leave the hospital. |
| Upload |
| Audit every page against insurer requirements to spot gaps early. |
| Submission |
| Submit the bulletproof file to the insurer and log your tracker. |
| Insurer Review |
| Handle the TPA's questions with exact clinical details. |
| Settlement |
| Explain the final payout and every deduction, line by line. |
Documents Checklist
Requirements vary a little by insurer and treatment. Our team sends you a list specific to your claim when you intimate it. This is the general version, so you know what to expect.
Group Health Insurance Documents Checklist
Hospitalisation, day-care and pre/post-hospitalisation claims.
Group Personal Accident Documents Checklist
Accidental injury, disability and related claims.
Group Term Life Insurance Documents Checklist
Life-cover claims for the insured member.
Help, at any hour.
No bots. No endless IVR menus. Whether it's a 2 AM emergency or a question about a hospital bill, our Good Doctors and support experts are standing by.
24/7 Emergency Helpline
For hospital admissions and urgent care. Don't wait around in the ER — raise an emergency alert in the app and we'll coordinate with the hospital desk for you.
Raise an emergency alert in the appIn-App Support
For active claims and quick queries. Chat directly with the expert managing your case. Track status, upload missing docs, or ask a quick question.
Open the app to chat with your expertEmail Support
For detailed reviews and document help. Got a complex reimbursement or need us to audit a confusing hospital bill? Drop us a line with the details.
care@onsurity.comQuestions your team actually asks.
The Insurer (and/or its appointed licensed TPA) is the final adjudicating authority, strictly as per policy wording, benefits schedule, exclusions, sub-limits, and underwriting terms.
Onsurity functions as a claims assistance and experience layer to improve member outcomes through coordination, documentation discipline, and transparent follow-ups—without replacing insurer/TPA decision-making.
The team provides proactive member guidance, paperless support, medical/technical coordination for clarifications and queries, and active follow-ups with hospitals/TPAs/insurers to reduce friction and turnaround time.
Onsurity enables app-led submission and tracking, improving convenience, transparency, and documentation accuracy.
Onsurity works through defined SPOCs and an escalation ladder (L1/L2/L3), supports day-to-day coordination (intimation, document readiness, query closure, and status updates), and tracks closure while payer actions and decisions remain in the insurer/TPA system of record.