Portronics
84% operational CSAT across a 3-year partnership
Portronics replaced a friction-heavy traditional healthcare model with a digital-first Onsurity ecosystem — a centralized HR dashboard, a self-service employee app, and round-the-clock claims support that has sustained an 84% operational CSAT over three years.
Operational CSAT, sustained over 3 years
HR time saved annually
HR dashboard rating
The challenge
Where Portronics started
A traditional healthcare model was creating an increasing administrative burden for the HR team.
Employees faced severe friction in accessing and using their benefits.
Claims settlement was slow, leaving members waiting.
A lack of data transparency made it hard to see utilization or reconcile bills.
The solution
How Onsurity solved it
Onsurity replaced the legacy model with a modern, digital-first healthcare ecosystem — built so HR manages benefits from one place and employees self-serve everything else.
A centralized HR dashboard that brings members, billing and benefits into a single view.
A self-service mobile app that lets employees activate and use their benefits without HR in the loop.
Round-the-clock claims support, so members get help whenever they need it.
A tailored membership covering employees and their dependents.
Teamsure to add or remove members, monitor live utilization, and tackle bill reconciliation.
The outcome
The results speak for themselves
Three years on, the partnership continues to deliver — high satisfaction, meaningful HR time back, and a dashboard the team rates top marks.
Operational CSAT, sustained over 3 years
HR time saved annually
HR dashboard rating
Want results like Portronics?
Add your team to Onsurity in minutes — day-1 coverage, a self-serve HR dashboard, and a claims team that actually picks up.
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