RentoMojo
90% lower HR query volume, with real-time claims support
RentoMojo replaced a slow, follow-up-heavy claims experience with Onsurity’s human-led, tech-enabled model — the in-house Good Doctors team and a self-service app that cut HR query volume by 90% while members get cashless pre-authorization within the hour.
Lower employee query volume for HR
Cashless pre-authorization within 1 hour
Cashless discharge within 2 hours
The challenge
Where RentoMojo started
Claim settlements were delayed, leaving members waiting in their moment of need.
Slow response times and frequent claims follow-ups eroded trust among employees.
The manual, follow-up-heavy process created a growing administrative burden for HR.
HR was stuck as the “middleman” for every benefits question, with little transparency into claims.
The solution
How Onsurity solved it
Onsurity deployed a human-led, tech-enabled solution for RentoMojo that supported the team when it mattered most — pairing proactive medical support with self-service tools that take HR out of the loop.
Proactive support from Onsurity’s in-house medical team, the Good Doctors, for real-time claims authorization and query resolution.
A self-service Onsurity app that more than 70% of employees use for benefits utilization, removing HR as the “middleman”.
Real-time claims authorization and query resolution, so members are not left chasing updates.
A transparent, insightful overview for HR through the Teamsure dashboard.
The outcome
The results speak for themselves
Better benefits adoption with far less manual headache — by focusing on rapid support and digital transparency, RentoMojo transformed healthcare benefits from a manual chore into a strategic cultural asset.
Lower employee query volume for HR
Cashless pre-authorization within 1 hour
Cashless discharge within 2 hours
“Our association with Onsurity has spanned over 3 years and continues to make us proud. The one-stop health and wellness platform has been useful to our team in their moment of need. All thanks to the support team of doctors and the account manager, who make lives easier with the timely resolution of queries.”
Want results like RentoMojo?
Add your team to Onsurity in minutes — day-1 coverage, a self-serve HR dashboard, and a claims team that actually picks up.
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