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People NEXT Speaker
Chief Human Resource Officer, Zepto
“I want to catalyse dreams, for myself and others”
Curious and relentless in her pursuits, Zepto’s CHRO, Roma Bindroo, has been a catalyst across all the roles that she has played — a leader, a mother, and a mentor.
People NEXT interview series · 2022
Roma fondly recollects that she has been a seeker of new challenges and opportunities for as long as she can remember. She believes that this has helped her attract multiple positions of responsibility. From pushing the bar in academics to exploring arts and theatre to representing her institution in the real world, Roma has unfailingly lent her best efforts to every role she has played. She says, “I think we have all been given a canvas, and how we colour it is up to us.” Her proactive approach has led to deep engagement with people across all walks. Her mantra is to stand tall with both, substance and spine.
According to Roma, getting the right outcome as per the business need is imperative. She believes that to get things done quickly around largely known problem statements, it’s best to work with specialists. However, for broader, unknown challenges that need high stakeholder involvement, being a generalist can prove to be beneficial. But eventually, both aspects are important as it is all about problem-solving in the short run and enabling growth over time.
According to Roma, organisations must adapt to the changing expectations of their talent irrespective of the format – full-time employees, extended workforce, or gig workers. Today, talent across the board is looking for learning, growth, and empowerment to attain their goals. Focus on meritocracy, transparent communication, demonstrated inclusion, and empathy enable that. Organisations and teams in short are just individuals working together, towards a common goal. Roma believes that her organisation must strive to meet the expectations of the talent it has, just as it strives for its customers.
At Zepto, internal surveys and dipsticks are relied upon to consistently gather feedback and implement structured interventions. Additionally, talent is constantly provided with opportunities to take up new roles and charters within the organisation. Given that Zepto is a young organisation, many internal opportunities are available for those with an intrinsic aptitude to learn and grow. A strong rewards and performance structure ensures that the talent is timely appreciated and enabled.
People are most successful when their environment enables them to thrive. To enhance employee wellness at the workplace, Zepto offers a wide range of flexible benefits for employees to utilise. They ensure talent is enabled in terms of financial, mental, and physical well-being through multiple interventions.
Roma who believes in enabling purpose through talent is a part of our ‘Most Influential CHRO of 2023’ list. She is passionate about organisational effectiveness, and employee experience and innovation. She holds a PGD in PMIR (HRM) from XLRI Jamshedpur and a BE in IT from Mumbai University.
Onsurity gives Roma’s peers a single monthly membership — group health insurance, OPD, teleconsultations and wellness — from ₹145 per employee per month, with cashless cover at 10,000+ hospitals and ₹600 Cr+ paid across 100,000+ claims.