East West Assist claim status & login: an independent guide
East West Assist (East West Assist Insurance TPA Private Limited, now operating as Volo Health Insurance TPA) is a Delhi-based third-party administrator that processes cashless approvals and reimbursement claims on behalf of insurers. To check your East West Assist claim status, log in on eastwestassist.com with your policy or claim number, or call the helpline on 1800 202 030.
Official East West Assist portal
Check real-time claim status and log in on East West Assist’s own website:
Log in and track your claim at eastwestassist.comHelpline: 1800 202 030
Onsurity is not East West Assist and cannot look up a East West Assist-serviced claim on your behalf. Use the official link above for anything account-specific.
About this guide
East West Assist (East West Assist Insurance TPA Private Limited) is an independent, IRDAI-licensed third-party administrator. Onsurity is a group-health-insurance platform and is not affiliated with East West Assist unless your policy is specifically serviced by them. This page is a free, independent guide. For official login and real-time claim status, always use East West Assist’s own portal: eastwestassist.com.
What is East West Assist?
A third-party administrator (TPA) does not sell or underwrite insurance. East West Assist is the service company that sits between you, the hospital and your insurer — issuing health cards, running the claims helpdesk, approving cashless pre-authorisation requests and settling reimbursement claims. If your health card names East West Assist, it is East West Assist you deal with for anything claim-related, even though your insurer is a separate company.
Founded in 2002 and headquartered in New Delhi, East West Assist administers group and retail health policies across a national hospital network. Members interact with it through the eastwestassist.com portal (also served under the ewatpa.com and Volo Health branding), where you can view your e-card, intimate a claim, upload documents and track claim status.
Note: East West Assist Insurance TPA now operates as Volo Health Insurance TPA Private Limited. If your policy references either name, your terms, coverage and benefits remain unchanged — use the portal and helpline printed on your current health card.
East West Assist at a glance
- Full legal name
- East West Assist Insurance TPA Private Limited
- IRDAI TPA registration
- No. 18
- Official website
- eastwestassist.com
- Toll-free helpline
- 1800 202 030
Facts reflect East West Assist’s public information at the time of writing; confirm current details on the official website.
How claims work through East West Assist
A TPA sits between you, the hospital and the insurer. There are two ways a claim reaches East West Assist, and the path decides how you check its status.
Cashless claim
At a network hospital, the hospital sends a pre-authorisation request to East West Assist. East West Assist approves an amount and settles it directly with the hospital, so you pay only deductions and non-payable items at discharge. Status moves from pre-auth requested to approved to settled.
Reimbursement claim
At a non-network hospital, you pay the bill yourself, then submit documents to East West Assist. They verify the file and pay the approved amount to your bank account. Status moves from documents received to under processing to approved / paid (or query raised if papers are missing). See cashless vs reimbursement for the full comparison.
How to check your East West Assist claim status
You can track a East West Assist-serviced claim in a few minutes using your policy or claim reference. The exact labels vary slightly by insurer, but the flow is the same.
Keep your claim reference handy
You will need your East West Assist member/UHID number and either your claim number or cashless (pre-authorisation) number. These appear on your health card, the acknowledgement sent when the claim was registered, and your policy document.
Open the official East West Assist portal
Go to eastwestassist.com and open the member login. This is East West Assist’s own channel (also branded Volo Health) — Onsurity cannot look up an East West Assist-serviced claim for you, so always use the official portal for account-specific details.
Log in and search for your claim
Sign in with your member ID or policy number to open your claim record. First-time users register once with their policy details and registered mobile number to link the account.
Read the current stage
The record shows the stage — pre-authorisation requested, approved, query raised, settled or paid. Cashless claims show the amount approved to the hospital; reimbursement claims show the amount approved to your bank.
Clear any query, or call the helpline
If the status shows a query, upload the requested document promptly — an unanswered query is the most common reason a claim stalls. If anything is unclear, call East West Assist on 1800 202 030 rather than waiting.
Finding a East West Assist network hospital
Cashless treatment only works at a hospital tied up with your insurer and East West Assist. Before a planned admission, confirm the hospital is in-network so the pre-authorisation can flow through East West Assist rather than forcing you into a reimbursement claim.
East West Assist lists its empanelled hospitals on eastwestassist.com. You can also browse Onsurity’s cashless hospital directory and read how a third-party administrator fits into the claim chain.
Common reasons a claim gets delayed
Most East West Assist delays are document or eligibility issues, not rejections. Knowing the usual causes helps you fix a stuck claim faster.
Missing or unclear documents
A missing discharge summary, illegible bill or absent investigation report puts the claim into “query”. Reimbursement claims stall until you upload exactly what the query asks for.
Details that don’t match the policy
A name, date of birth or member ID that differs between the hospital paperwork and the policy record has to be reconciled before East West Assist can proceed.
Waiting periods and eligibility
Claims for conditions still inside a waiting period, or for a member not yet endorsed onto the policy, are held for verification with the insurer before a decision.
Non-payable and deducted items
Consumables, administrative charges and amounts above a sub-limit are deducted from the approved figure — so the settled amount can be lower than the hospital bill even when the claim is approved.
East West Assist claim status: FAQs
How do I check my East West Assist claim status online?
Log in on eastwestassist.com with your member ID or policy number and open your claim to see the current stage. You can also call the helpline on 1800 202 030 with your claim number for an update.
Is East West Assist an insurance company?
No. East West Assist is an IRDAI-licensed third-party administrator (TPA), not an insurer. Your insurance company underwrites and funds the policy; East West Assist administers the claims — issuing cards, approving cashless requests and processing reimbursements on the insurer’s behalf.
Is East West Assist the same as Volo Health?
Yes. East West Assist Insurance TPA now operates as Volo Health Insurance TPA Private Limited. You may see either name on your documents; your coverage and benefits are unchanged. Use the portal and helpline printed on your current health card.
Is Onsurity the same as East West Assist?
No. Onsurity is a group-health-insurance platform and is not affiliated with East West Assist unless your specific policy is serviced by them. This page is an independent guide; for official login and real-time status use eastwestassist.com.
How long does an East West Assist reimbursement claim take?
Once complete documents are received and there is no pending query, reimbursement claims are typically processed within a couple of weeks, though timelines vary by insurer and claim complexity. Responding to any query quickly is the biggest factor in a fast settlement.
Looking for a group health plan for your team?
Onsurity provides group health insurance with cashless hospitalisation, day-1 cover options and a real-doctor claims concierge — so your team is guided through every claim, whichever TPA services the policy.
See Onsurity group health plans