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Health India (HealthIndia Insurance TPA Services Pvt. Ltd.) is a third-party administrator that processes cashless approvals and reimbursement claims on behalf of insurers. To check your Health India claim status, use the claim-status page on healthindiatpa.com with your Health India ID or employee and group code, or call the helpline on 1800 220 102.
Official Health India portal
Check real-time claim status and log in on Health India’s own website:
Check your claim status at healthindiatpa.comHelpline: 1800 220 102
Onsurity is not Health India and cannot look up a Health India-serviced claim on your behalf. Use the official link above for anything account-specific.
About this guide
Health India (HealthIndia Insurance TPA Services Pvt. Ltd.) is an independent, IRDAI-licensed third-party administrator. Onsurity is a group-health-insurance platform and is not affiliated with Health India unless your policy is specifically serviced by them. This page is a free, independent guide. For official login and real-time claim status, always use Health India’s own portal: healthindiatpa.com.
A third-party administrator (TPA) does not sell or underwrite insurance. Health India is the service company that sits between you, the hospital and your insurer — issuing health cards, running the claims helpdesk, approving cashless pre-authorisation requests and settling reimbursement claims. If your health card names Health India, it is Health India you deal with for anything claim-related, even though your insurer is a separate company.
Established in 2002 and based in Mumbai, Health India administers group and retail health policies across a national hospital network. Members interact with it through the healthindiatpa.com web portal and the HealthIndia mobile app, where you can view your e-card, intimate a claim, upload documents and track claim status in real time.
Facts reflect Health India’s public information at the time of writing; confirm current details on the official website.
A TPA sits between you, the hospital and the insurer. There are two ways a claim reaches Health India, and the path decides how you check its status.
At a network hospital, the hospital sends a pre-authorisation request to Health India. Health India approves an amount and settles it directly with the hospital, so you pay only deductions and non-payable items at discharge. Status moves from pre-auth requested to approved to settled.
At a non-network hospital, you pay the bill yourself, then submit documents to Health India. They verify the file and pay the approved amount to your bank account. Status moves from documents received to under processing to approved / paid (or query raised if papers are missing). See cashless vs reimbursement for the full comparison.
You can track a Health India-serviced claim in a few minutes using your policy or claim reference. The exact labels vary slightly by insurer, but the flow is the same.
You will need your Health India TPA ID (member ID), and either your employee code and group code or your claim number. These appear on your health card, the acknowledgement sent when the claim was registered, and your policy document.
Go to healthindiatpa.com and open Customer Corner → Claim Status. This is Health India’s own channel — Onsurity cannot look up a Health India-serviced claim for you, so always use the official portal for account-specific details.
Enter your Health India TPA ID, or your employee code with the group code, along with the date of discharge to pull up the claim record.
The record shows the stage — pre-authorisation requested, approved, query raised, settled or paid. Cashless claims show the amount approved to the hospital; reimbursement claims show the amount approved to your bank.
If the status shows a query, upload the requested document promptly — an unanswered query is the most common reason a claim stalls. If anything is unclear, call Health India on 1800 220 102 rather than waiting.
Cashless treatment only works at a hospital tied up with your insurer and Health India. Before a planned admission, confirm the hospital is in-network so the pre-authorisation can flow through Health India rather than forcing you into a reimbursement claim.
Health India lists its empanelled hospitals on healthindiatpa.com. You can also browse Onsurity’s cashless hospital directory and read how a third-party administrator fits into the claim chain.
Most Health India delays are document or eligibility issues, not rejections. Knowing the usual causes helps you fix a stuck claim faster.
A missing discharge summary, illegible bill or absent investigation report puts the claim into “query”. Reimbursement claims stall until you upload exactly what the query asks for.
A name, date of birth or member ID that differs between the hospital paperwork and the policy record has to be reconciled before Health India can proceed.
Claims for conditions still inside a waiting period, or for a member not yet endorsed onto the policy, are held for verification with the insurer before a decision.
Consumables, administrative charges and amounts above a sub-limit are deducted from the approved figure — so the settled amount can be lower than the hospital bill even when the claim is approved.
Open healthindiatpa.com, go to Customer Corner → Claim Status, and enter your Health India TPA ID (or employee and group code) with the date of discharge. You can also call 1800 220 102 with your claim number for an update.
No. Health India (HealthIndia Insurance TPA Services) is an IRDAI-licensed third-party administrator (TPA), not an insurer. Your insurance company underwrites and funds the policy; Health India administers the claims — issuing cards, approving cashless requests and processing reimbursements on the insurer’s behalf.
No. Onsurity is a group-health-insurance platform and is not affiliated with Health India unless your specific policy is serviced by them. This page is an independent guide; for official login and real-time status use healthindiatpa.com.
Health India’s customer helpline is 1800 220 102. Keep your Health India TPA ID or claim number ready when you call. Always confirm the current number on healthindiatpa.com, as helplines can change.
Once complete documents are received and there is no pending query, reimbursement claims are typically processed within a couple of weeks, though timelines vary by insurer and claim complexity. Responding to any query quickly is the biggest factor in a fast settlement.
Onsurity provides group health insurance with cashless hospitalisation, day-1 cover options and a real-doctor claims concierge — so your team is guided through every claim, whichever TPA services the policy.
See Onsurity group health plans