HITPA claim status & login: an independent guide
Health Insurance TPA of India Limited (HITPA) is an IRDAI-licensed third-party administrator (TPA) promoted by India’s public-sector general insurers — the company that processes cashless approvals and reimbursement claims on their behalf, not an insurer itself. To check your HITPA claim status, use the Check Claim Status page at hitpa.co.in with your policy or claim reference; you can also call the 24x7 helpline on 1800 102 3600 or 1800 180 3600.
Official HITPA portal
Check real-time claim status and log in on HITPA’s own website:
Check your claim status at hitpa.co.inHelpline: 1800 102 3600 / 1800 180 3600
Onsurity is not HITPA and cannot look up a HITPA-serviced claim on your behalf. Use the official link above for anything account-specific.
About this guide
HITPA (Health Insurance TPA of India Limited) is an independent, IRDAI-licensed third-party administrator. Onsurity is a group-health-insurance platform and is not affiliated with HITPA unless your policy is specifically serviced by them. This page is a free, independent guide. For official login and real-time claim status, always use HITPA’s own portal: hitpa.co.in.
What is HITPA?
A third-party administrator does not sell or underwrite insurance. Health Insurance TPA of India Limited (HITPA) is the service company that sits between you, the hospital and your insurer — issuing health cards, running the claims helpdesk, approving cashless pre-authorisation requests and processing reimbursement claims. If your policy names HITPA, it is HITPA you deal with for anything claim-related, while the insurer remains a separate company.
HITPA was set up by the public-sector general insurance companies (National Insurance, The New India Assurance, The Oriental Insurance and United India Insurance) together with GIC Re, primarily to service their own health policyholders. Members interact with it through the hitpa.co.in portal and the HITPA mobile app, where you can view your e-card, find network hospitals and track claim status.
HITPA at a glance
- Full legal name
- Health Insurance TPA of India Limited
- Parent / group
- Public-sector general insurers (National, New India, Oriental, United India) with GIC Re
- Official website
- hitpa.co.in
- Toll-free helpline
- 1800 102 3600 / 1800 180 3600
Facts reflect HITPA’s public information at the time of writing; confirm current details on the official website.
How claims work through HITPA
A TPA sits between you, the hospital and the insurer. There are two ways a claim reaches HITPA, and the path decides how you check its status.
Cashless claim
At a network hospital, the hospital sends a pre-authorisation request to HITPA. HITPA approves an amount and settles it directly with the hospital, so you pay only deductions and non-payable items at discharge. Status moves from pre-auth requested to approved to settled.
Reimbursement claim
At a non-network hospital, you pay the bill yourself, then submit documents to HITPA. They verify the file and pay the approved amount to your bank account. Status moves from documents received to under processing to approved / paid (or query raised if papers are missing). See cashless vs reimbursement for the full comparison.
How to check your HITPA claim status
You can track a HITPA-serviced claim in a few minutes using your policy or claim reference. The exact labels vary slightly by insurer, but the flow is the same.
Keep your reference numbers handy
You will need your HITPA member/UHID number, plus your policy number and either your claim number or cashless (pre-authorisation) number. These appear on your health e-card, the SMS sent when the claim was registered, and your policy document.
Open the official HITPA Check Claim Status page
Go to hitpa.co.in and open Check Claim Status (or use the HITPA app). This is HITPA’s own channel — Onsurity cannot look up a HITPA-serviced claim for you, so always use the official portal for account-specific details.
Enter your policy or claim reference
Enter your policy number or claim number as prompted, then submit to pull up your claim record.
Read the current stage
The portal shows the claim’s stage — intimated, under processing, approved, settled or query raised. Cashless claims show the amount approved to the hospital; reimbursement claims show the amount approved to your bank account.
Clear any query, or call the helpline
If the status shows a query, submit the requested document promptly — an unanswered query is the most common reason a claim stalls. If anything is unclear, call HITPA on 1800 102 3600 or 1800 180 3600 rather than waiting.
Finding a HITPA network hospital
Cashless treatment only works at a hospital tied up with your insurer and HITPA. Before a planned admission, confirm the hospital is in-network so the pre-authorisation can flow through HITPA rather than forcing you into a reimbursement claim.
HITPA lists its empanelled hospitals on hitpa.co.in. You can also browse Onsurity’s cashless hospital directory and read how a third-party administrator fits into the claim chain.
Common reasons a claim gets delayed
Most HITPA delays are document or eligibility issues, not rejections. Knowing the usual causes helps you fix a stuck claim faster.
Missing or unclear documents
A missing discharge summary, illegible final bill or absent investigation report puts the claim into “query”. Reimbursement claims stall until you upload exactly what the query asks for.
Details that don’t match the policy
A name, date of birth or member ID that differs between the hospital paperwork and the policy record has to be reconciled before HITPA can proceed.
Waiting periods and eligibility
Claims for conditions still inside a waiting period, or for a member not yet endorsed onto the policy, are held for verification with the insurer before a decision.
Non-payable and deducted items
Consumables, administrative charges and amounts above a sub-limit are deducted from the approved figure, so the settled amount can be lower than the hospital bill even when the claim is approved.
HITPA claim status: FAQs
How do I check my HITPA claim status online?
Go to hitpa.co.in, open Check Claim Status (or use the HITPA app), enter your policy or claim number, and submit to see the current stage. You can also call the 24x7 helpline on 1800 102 3600 or 1800 180 3600 with your claim number for an update.
Who owns Health Insurance TPA of India (HITPA)?
HITPA was promoted by India’s public-sector general insurers — National Insurance, The New India Assurance, The Oriental Insurance and United India Insurance — together with GIC Re, mainly to service their own health policyholders. It is an IRDAI-licensed TPA, not an insurer.
Is Onsurity the same as HITPA?
No. Onsurity is a group-health-insurance platform and is not affiliated with HITPA unless your specific policy is serviced by them. This page is an independent guide; for official login and real-time status use hitpa.co.in.
Is HITPA an insurance company?
No. HITPA is an IRDAI-licensed third-party administrator (TPA), not an insurer. Your insurance company underwrites and funds the policy; HITPA administers the claims — issuing e-cards, approving cashless requests and processing reimbursements on the insurer’s behalf.
How long does a HITPA reimbursement claim take?
Once complete documents are received and there is no pending query, reimbursement claims are typically processed within a couple of weeks, though timelines vary by insurer and claim complexity. Responding to any document query quickly is the biggest factor in a fast settlement.
Looking for a group health plan for your team?
Onsurity provides group health insurance with cashless hospitalisation, day-1 cover options and a real-doctor claims concierge — so your team is guided through every claim, whichever TPA services the policy.
See Onsurity group health plans