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Heritage Health (Heritage Health Insurance TPA Pvt. Ltd.), part of the CK Birla Group, is a Kolkata-based third-party administrator that processes cashless approvals and reimbursement claims on behalf of insurers. To check your Heritage Health claim status, use the “Search Claim Status” page on the Heritage portal with your insurer, policy and card details, or call the helpline on 1800 345 0330.
Official Heritage Health portal
Check real-time claim status and log in on Heritage Health’s own website:
Search your claim status at portal.heritagehealthtpa.comHelpline: 1800 345 0330
Onsurity is not Heritage Health and cannot look up a Heritage Health-serviced claim on your behalf. Use the official link above for anything account-specific.
About this guide
Heritage Health (Heritage Health Insurance TPA Pvt. Ltd.) is an independent, IRDAI-licensed third-party administrator. Onsurity is a group-health-insurance platform and is not affiliated with Heritage Health unless your policy is specifically serviced by them. This page is a free, independent guide. For official login and real-time claim status, always use Heritage Health’s own portal: heritagehealthtpa.com.
A third-party administrator (TPA) does not sell or underwrite insurance. Heritage Health is the service company that sits between you, the hospital and your insurer — issuing health cards, running the claims helpdesk, approving cashless pre-authorisation requests and settling reimbursement claims. If your health card names Heritage Health, it is Heritage you deal with for anything claim-related, even though your insurer is a separate company.
Headquartered in Kolkata and part of the CK Birla Group, Heritage Health administers group and retail health policies across a national hospital network. Members interact with it through the Heritage member portal, where you can view your e-card, intimate a claim, upload documents and track claim status in real time.
Facts reflect Heritage Health’s public information at the time of writing; confirm current details on the official website.
A TPA sits between you, the hospital and the insurer. There are two ways a claim reaches Heritage Health, and the path decides how you check its status.
At a network hospital, the hospital sends a pre-authorisation request to Heritage Health. Heritage Health approves an amount and settles it directly with the hospital, so you pay only deductions and non-payable items at discharge. Status moves from pre-auth requested to approved to settled.
At a non-network hospital, you pay the bill yourself, then submit documents to Heritage Health. They verify the file and pay the approved amount to your bank account. Status moves from documents received to under processing to approved / paid (or query raised if papers are missing). See cashless vs reimbursement for the full comparison.
You can track a Heritage Health-serviced claim in a few minutes using your policy or claim reference. The exact labels vary slightly by insurer, but the flow is the same.
You will need your policy number, card number, employee ID and your insurer’s name. These appear on your Heritage health card, the acknowledgement sent when the claim was registered, and your policy document.
Go to portal.heritagehealthtpa.com and open “Search Claim Status”. This is Heritage’s own channel — Onsurity cannot look up a Heritage-serviced claim for you, so always use the official portal for account-specific details.
Choose your insurance company from the drop-down, then enter your policy number, card number, policy year and employee ID to pull up the claim record.
The record shows the stage — pre-authorisation requested, approved, query raised, settled or paid. Cashless claims show the amount approved to the hospital; reimbursement claims show the amount approved to your bank.
If the status shows a query, upload the requested document promptly — an unanswered query is the most common reason a claim stalls. If anything is unclear, call Heritage Health on 1800 345 0330 rather than waiting.
Cashless treatment only works at a hospital tied up with your insurer and Heritage Health. Before a planned admission, confirm the hospital is in-network so the pre-authorisation can flow through Heritage Health rather than forcing you into a reimbursement claim.
Heritage Health lists its empanelled hospitals on heritagehealthtpa.com. You can also browse Onsurity’s cashless hospital directory and read how a third-party administrator fits into the claim chain.
Most Heritage Health delays are document or eligibility issues, not rejections. Knowing the usual causes helps you fix a stuck claim faster.
A missing discharge summary, illegible bill or absent investigation report puts the claim into “query”. Reimbursement claims stall until you upload exactly what the query asks for.
A name, date of birth or member ID that differs between the hospital paperwork and the policy record has to be reconciled before Heritage can proceed.
Claims for conditions still inside a waiting period, or for a member not yet endorsed onto the policy, are held for verification with the insurer before a decision.
Consumables, administrative charges and amounts above a sub-limit are deducted from the approved figure — so the settled amount can be lower than the hospital bill even when the claim is approved.
Open portal.heritagehealthtpa.com, go to “Search Claim Status”, select your insurer and enter your policy number, card number, policy year and employee ID. You can also call 1800 345 0330 with your claim details for an update.
No. Heritage Health is an IRDAI-licensed third-party administrator (TPA), not an insurer. Your insurance company underwrites and funds the policy; Heritage administers the claims — issuing cards, approving cashless requests and processing reimbursements on the insurer’s behalf.
No. Onsurity is a group-health-insurance platform and is not affiliated with Heritage Health unless your specific policy is serviced by them. This page is an independent guide; for official login and real-time status use portal.heritagehealthtpa.com.
Heritage Health’s helpline is 1800 345 0330. Keep your policy and card number ready when you call so the team can pull up your record. Always confirm the current number on the Heritage portal, as helplines can change.
Once complete documents are received and there is no pending query, reimbursement claims are typically processed within a couple of weeks, though timelines vary by insurer and claim complexity. Responding to any query quickly is the biggest factor in a fast settlement.
Onsurity provides group health insurance with cashless hospitalisation, day-1 cover options and a real-doctor claims concierge — so your team is guided through every claim, whichever TPA services the policy.
See Onsurity group health plans