Medi Assist claim status & login: an independent guide
Medi Assist is India’s largest health-benefits administrator (TPA) — the company that processes cashless approvals and reimbursement claims on behalf of many insurers. To check your Medi Assist claim status, log in at mediassist.in or the MAven app with your policy or claim number; you can also call the helpline on 1800 425 9449.
Official Medi Assist portal
Check real-time claim status and log in on Medi Assist’s own website:
Log in and track your claim at mediassist.inHelpline: 1800 425 9449
Onsurity is not Medi Assist and cannot look up a Medi Assist-serviced claim on your behalf. Use the official link above for anything account-specific.
About this guide
Medi Assist (Medi Assist Insurance TPA Private Limited) is an independent, IRDAI-licensed third-party administrator. Onsurity is a group-health-insurance platform and is not affiliated with Medi Assist unless your policy is specifically serviced by them. This page is a free, independent guide. For official login and real-time claim status, always use Medi Assist’s own portal: mediassist.in.
What is Medi Assist?
A third-party administrator (TPA) does not sell or underwrite insurance. Medi Assist is the service company that sits between you, the hospital and your insurer — issuing health e-cards, running the claims helpdesk, approving cashless pre-authorisation requests and settling reimbursement claims. If your policy names Medi Assist, it is Medi Assist you deal with for anything claim-related, even though the insurer is a separate company.
Medi Assist administers group and retail health policies for a large share of India’s insurers, with a network of thousands of hospitals across the country. Members interact with it mainly through the MAven app and the mediassist.in web portal, where you can view your e-card, intimate a claim, upload documents and track status in real time.
Note: Medi Assist completed its acquisition of Raksha Health Insurance TPA. If your policy was previously serviced by Raksha, those services are now handled by Medi Assist — your policy terms, coverage and benefits remain unchanged.
Medi Assist at a glance
- Full legal name
- Medi Assist Insurance TPA Private Limited
- Parent / group
- Medi Assist Healthcare Services Limited
- IRDAI TPA registration
- No. 003
- Official website
- mediassist.in
- Toll-free helpline
- 1800 425 9449
Facts reflect Medi Assist’s public information at the time of writing; confirm current details on the official website.
How claims work through Medi Assist
A TPA sits between you, the hospital and the insurer. There are two ways a claim reaches Medi Assist, and the path decides how you check its status.
Cashless claim
At a network hospital, the hospital sends a pre-authorisation request to Medi Assist. Medi Assist approves an amount and settles it directly with the hospital, so you pay only deductions and non-payable items at discharge. Status moves from pre-auth requested to approved to settled.
Reimbursement claim
At a non-network hospital, you pay the bill yourself, then submit documents to Medi Assist. They verify the file and pay the approved amount to your bank account. Status moves from documents received to under processing to approved / paid (or query raised if papers are missing). See cashless vs reimbursement for the full comparison.
How to check your Medi Assist claim status
You can track a Medi Assist-serviced claim in a few minutes using your policy or claim reference. The exact labels vary slightly by insurer, but the flow is the same.
Keep your claim reference handy
You will need your Medi Assist member/UHID number, and either your claim number or cashless (pre-authorisation) number. These appear on your health e-card, the SMS you received when the claim was registered, and your policy document.
Open the official Medi Assist portal or MAven app
Go to mediassist.in or open the MAven app. These are Medi Assist’s own channels — Onsurity cannot look up a Medi Assist-serviced claim for you, so always use the official portal for account-specific details.
Log in with your policy or mobile number
Sign in using your registered mobile number or member ID and the OTP sent to you. First-time users register once with their policy number and date of birth to link the account.
Open “Claims” and read the current stage
Select the relevant claim to see its stage — pre-authorisation requested, approved, query raised, settled or paid. Cashless claims show the amount approved to the hospital; reimbursement claims show the amount approved to your bank.
Clear any query, or call the helpline
If the status shows a query, upload the requested document promptly — an unanswered query is the most common reason a claim stalls. If anything is unclear, call Medi Assist on 1800 425 9449 rather than waiting.
Finding a Medi Assist network hospital
Cashless treatment only works at a hospital tied up with your insurer and Medi Assist. Before a planned admission, confirm the hospital is in-network so the pre-authorisation can flow through Medi Assist rather than forcing you into a reimbursement claim.
Medi Assist lists its empanelled hospitals on mediassist.in. You can also browse Onsurity’s cashless hospital directory and read how a third-party administrator fits into the claim chain.
Common reasons a claim gets delayed
Most Medi Assist delays are document or eligibility issues, not rejections. Knowing the usual causes helps you fix a stuck claim faster.
Missing or unclear documents
A missing discharge summary, illegible bill or absent investigation report puts the claim into “query”. Reimbursement claims stall until you upload exactly what the query asks for.
Details that don’t match the policy
A name, date of birth or member ID that differs between the hospital paperwork and the policy record has to be reconciled before Medi Assist can proceed.
Waiting periods and eligibility
Claims for conditions still inside a waiting period, or for a member not yet endorsed onto the policy, are held for verification with the insurer before a decision.
Non-payable and deducted items
Consumables, administrative charges and amounts above a sub-limit are deducted from the approved figure — so the settled amount can be lower than the hospital bill even when the claim is approved.
Medi Assist claim status: FAQs
How do I check my Medi Assist claim status online?
Log in at mediassist.in or the MAven app with your registered mobile number or member ID, open the Claims section and select your claim to see its current stage. You can also call 1800 425 9449 with your claim number for an update.
Is Medi Assist an insurance company?
No. Medi Assist is an IRDAI-licensed third-party administrator (TPA), not an insurer. Your insurance company underwrites and funds the policy; Medi Assist administers the claims — issuing e-cards, approving cashless requests and processing reimbursements on the insurer’s behalf.
Is Onsurity the same as Medi Assist?
No. Onsurity is a group-health-insurance platform and is not affiliated with Medi Assist unless your specific policy is serviced by them. This page is an independent guide; for official login and real-time status use mediassist.in.
What happened to Raksha TPA claims after the Medi Assist merger?
Medi Assist acquired Raksha Health Insurance TPA, so policies previously serviced by Raksha are now administered by Medi Assist. Coverage and benefits are unchanged; check status through Medi Assist’s portal going forward.
How long does a Medi Assist reimbursement claim take?
Once complete documents are received and there is no pending query, reimbursement claims are typically processed within a couple of weeks, though timelines vary by insurer and claim complexity. Responding to any query quickly is the biggest factor in a fast settlement.
Looking for a group health plan for your team?
Onsurity provides group health insurance with cashless hospitalisation, day-1 cover options and a real-doctor claims concierge — so your team is guided through every claim, whichever TPA services the policy.
See Onsurity group health plans