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Park Mediclaim is an IRDAI-licensed third-party administrator (TPA) — the company that processes cashless approvals and reimbursement claims on behalf of insurers, not an insurer itself. To check your Park Mediclaim claim status, log in at parkmediclaim.co.in with your policy or member details; you can also call the toll-free helpline on 1800 11 5533.
Official Park Mediclaim portal
Check real-time claim status and log in on Park Mediclaim’s own website:
Log in and track your claim at parkmediclaim.co.inHelpline: 1800 11 5533
Onsurity is not Park Mediclaim and cannot look up a Park Mediclaim-serviced claim on your behalf. Use the official link above for anything account-specific.
About this guide
Park Mediclaim (Park Mediclaim Insurance TPA Private Limited) is an independent, IRDAI-licensed third-party administrator. Onsurity is a group-health-insurance platform and is not affiliated with Park Mediclaim unless your policy is specifically serviced by them. This page is a free, independent guide. For official login and real-time claim status, always use Park Mediclaim’s own portal: parkmediclaim.co.in.
A third-party administrator does not sell or underwrite insurance. Park Mediclaim Insurance TPA Private Limited is the service company that sits between you, the hospital and your insurer — issuing health cards, running the claims helpdesk, approving cashless pre-authorisation requests and processing reimbursement claims. If your policy names Park Mediclaim, it is Park Mediclaim you deal with for anything claim-related, while the insurer remains a separate company.
Incorporated in 2001 and Delhi-headquartered, Park Mediclaim has held an IRDAI TPA licence (No. 025) since 2004 and services group and retail health policies through a national network of empanelled hospitals. Members interact with it mainly through the parkmediclaim.co.in portal, where you can log in, view your policy, look up an insured member and track claim status.
Facts reflect Park Mediclaim’s public information at the time of writing; confirm current details on the official website.
A TPA sits between you, the hospital and the insurer. There are two ways a claim reaches Park Mediclaim, and the path decides how you check its status.
At a network hospital, the hospital sends a pre-authorisation request to Park Mediclaim. Park Mediclaim approves an amount and settles it directly with the hospital, so you pay only deductions and non-payable items at discharge. Status moves from pre-auth requested to approved to settled.
At a non-network hospital, you pay the bill yourself, then submit documents to Park Mediclaim. They verify the file and pay the approved amount to your bank account. Status moves from documents received to under processing to approved / paid (or query raised if papers are missing). See cashless vs reimbursement for the full comparison.
You can track a Park Mediclaim-serviced claim in a few minutes using your policy or claim reference. The exact labels vary slightly by insurer, but the flow is the same.
You will need your Park Mediclaim member/UHID number, plus your policy number and either your claim number or cashless (pre-authorisation) number. These appear on your health card, the SMS sent when the claim was registered, and your policy document.
Go to parkmediclaim.co.in and use the login (or the insured-search) option. This is Park Mediclaim’s own channel — Onsurity cannot look up a Park Mediclaim-serviced claim for you, so always use the official portal for account-specific details.
Sign in with your registered credentials, or use the insured-search option with your policy number and member details to open your record.
The portal shows the claim’s stage — intimated, under processing, approved, settled or query raised. Cashless claims show the amount approved to the hospital; reimbursement claims show the amount approved to your bank account.
If the status shows a query, submit the requested document promptly — an unanswered query is the most common reason a claim stalls. If anything is unclear, call Park Mediclaim on 1800 11 5533 rather than waiting.
Cashless treatment only works at a hospital tied up with your insurer and Park Mediclaim. Before a planned admission, confirm the hospital is in-network so the pre-authorisation can flow through Park Mediclaim rather than forcing you into a reimbursement claim.
Park Mediclaim lists its empanelled hospitals on parkmediclaim.co.in. You can also browse Onsurity’s cashless hospital directory and read how a third-party administrator fits into the claim chain.
Most Park Mediclaim delays are document or eligibility issues, not rejections. Knowing the usual causes helps you fix a stuck claim faster.
A missing discharge summary, illegible final bill or absent investigation report puts the claim into “query”. Reimbursement claims stall until you upload exactly what the query asks for.
A name, date of birth or member ID that differs between the hospital paperwork and the policy record has to be reconciled before Park Mediclaim can proceed.
Claims for conditions still inside a waiting period, or for a member not yet endorsed onto the policy, are held for verification with the insurer before a decision.
Consumables, administrative charges and amounts above a sub-limit are deducted from the approved figure, so the settled amount can be lower than the hospital bill even when the claim is approved.
Go to parkmediclaim.co.in, log in (or use the insured-search option) with your policy and member details, and open your claim to see the current stage. You can also call 1800 11 5533 with your claim number for an update.
No. Park Mediclaim is an IRDAI-licensed third-party administrator (TPA), not an insurer. Your insurance company underwrites and funds the policy; Park Mediclaim administers the claims — issuing health cards, approving cashless requests and processing reimbursements on the insurer’s behalf.
No. Onsurity is a group-health-insurance platform and is not affiliated with Park Mediclaim unless your specific policy is serviced by them. This page is an independent guide; for official login and real-time status use parkmediclaim.co.in.
Park Mediclaim Insurance TPA Private Limited holds IRDAI TPA licence No. 025, first granted in 2004. It is regulated by the IRDAI and services health insurance claims on behalf of insurers.
Once complete documents are received and there is no pending query, reimbursement claims are typically processed within a couple of weeks, though timelines vary by insurer and claim complexity. Responding to any document query quickly is the biggest factor in a fast settlement.
Onsurity provides group health insurance with cashless hospitalisation, day-1 cover options and a real-doctor claims concierge — so your team is guided through every claim, whichever TPA services the policy.
See Onsurity group health plans