You don’t need to know the policy wording or which TPA is involved. Tell us what’s happening and our Good Doctors team handles the rest — documents, insurer queries and follow-ups.
If you can open the app, start there
Your claim status, your documents and the person handling your case are all in one place, so you won’t have to explain it again.
If something has gone wrong — a claim you feel was handled badly, a service issue, or a promise we didn’t keep — you can raise it formally. It’s logged, acknowledged within 24 hours, and stays with a named officer until it’s closed.
Step 1 · Raise it
Raise it here, or write to care@onsurity.com. We acknowledge receipt within 24 hours.
Step 2 · Grievance Officer
Not satisfied with how it was resolved? Our Grievance Redressal Officer reviews it: grievance@onsurity.com. We redress complaints within 45 days of receipt.
Step 3 · Regulator
Still unresolved? You can take it to IRDAI or the Insurance Ombudsman.
Additions, exits, endorsements, invoices, health cards, HRMS sync. If it’s a routine change, TeamSure will be faster than waiting on us — pro-rata is handled automatically. If it isn’t routine, or something has gone wrong, raise it here and your account manager picks it up.
Small team and happy to set it up yourself? Purchase now →
Want a number before you talk to anyone? See pricing →
For partners
If you’d like to work with us
We build the membership with partners — hospital and diagnostic networks, wellness and fitness brands, HRMS and payroll platforms, and channel partners who take Onsurity to their own clients. Tell us what you have in mind and the partnerships team will come back within three business days.
Pick what you need at the top of the form — it’s already set from wherever you came in, and you can change it any time. We route it to the team that can actually help.
For claims during a hospital admission, please use the 24×7 helpline at the top of this page.
Onsurity Technologies Private Limited
Registered Office Address: Smartworks, Vaishnavi Tech Park, South Tower, Sy No-16/1, Bellandur Gate, Sarjapur main Road, Ambalipura, Bangalore, Karnataka-560103
IRDAI-registered corporate agent (CA0836). Our team is available 24×7 to assist you with any issues, doubts or queries you might have — email us on care@onsurity.com.
